Mandy Cross , BACP

Mandy Cross is a counsellor with 11 years of practice in the United Kingdom and a BACP registration. She draws on a range of therapeutic approaches to help people when life feels overwhelming. Mandy aims to make conversations straightforward and down to earth. She meets clients where they are and works at a pace that feels right for them.

Her style is warm and interactive. Sessions tend to focus on what matters now and practical steps that can be taken between meetings. Mandy listens without judgement and avoids labels that can feel limiting. She adapts her way of working to each person’s needs and priorities.

Mandy has supported people dealing with stress, anxiety, depression and grief. She has also worked with those facing trauma, abuse, addiction and issues around intimacy and relationships. Other areas she addresses include sleeping and eating problems, career pressures, and compassion fatigue.

Over more than a decade she has continued to refresh her skills through ongoing professional development. That experience informs how she combines different methods to suit a person’s situation. Mandy often blends practical thinking with work that explores meaning, values and coping strategies.

People who come to her can expect clear conversations about goals and simple techniques to try between sessions. She helps clients notice patterns, practise new responses and build small, achievable changes. The focus is on helping people manage current difficulties and move toward a calmer, more manageable life.

How Mandy combines approaches and online care

Client-Centred Therapy focuses on your experience and choices. The counsellor offers empathy and careful listening so you can explore what matters to you and decide what feels right. Cognitive Behavioural Therapy, or CBT, works on identifying unhelpful thoughts and testing them with practical exercises. It is often used for anxiety, low mood and coping with stress.

Finding the right approach is part of the work. Mandy will talk with each person about their goals and preferences and then choose or combine methods together. That collaborative process helps shape each session and the short-term tasks that follow.

Online sessions are offered by video call, phone, live chat or text-based messaging, which makes it easier to fit therapy around work and family life. Video calls allow face-to-face conversation, phone sessions can be used when bandwidth is limited, and short text or chat exchanges suit quick check-ins or written reflection. These options give flexibility so people can try different formats and find what works best for them.