Caroline Ouma , PACFA

Caroline Ouma works from evidence-based approaches to help people manage anxiety, grief and big life changes. She is a PACFA practitioner with 13 years of experience and offers sessions in English and Swahili. Caroline aims to create a calm space where clients can speak without filtering their identity.

Caroline understands what it can feel like to live between cultures. She has lived and worked in Kenya and Australia and often supports people navigating cross-cultural stress and the weight of trying to fit in. That background informs how she listens and responds in sessions.

Her work focuses on helping people understand why they feel stuck, and on building everyday tools to cope. She uses practical strategies drawn from approaches such as Cognitive Behavioural Therapy and Compassion Focused Therapy, and keeps a trauma-informed perspective in mind.

Caroline helps clients notice patterns from family of origin, attachment and abandonment wounds, and relationship dynamics that affect wellbeing. She also addresses body image, fertility concerns, fatherhood issues and co-morbidity when these come up in sessions. The aim is to strengthen resilience and restore a clearer sense of direction.

Sessions are offered via video calls, phone, live chat or text-based messaging to suit different needs and schedules. People interested in starting can complete a short matching questionnaire and arrange sessions according to Caroline's availability.

Approaches that translate well to online therapy

Caroline uses Cognitive Behavioural Therapy to help people spot unhelpful thoughts and test them with practical experiments. This approach is useful for anxiety, low mood and tackling negative thinking patterns.

She also draws on Compassion Focused Therapy to reduce self-criticism and build self-kindness. That method helps when people struggle with shame, body image concerns or harsh self-judgement.

Choosing the right approach is a collaborative process. Caroline will work with each person to match techniques to their goals, needs and preferences and adjust the plan as progress is made.

Online sessions are offered via video calls, phone, live chat or text-based messaging, which gives flexibility around work, family and travel. Video is helpful for deeper conversation and visual connection, phone can be better when bandwidth is limited, and messaging or live chat suits shorter check-ins or when someone prefers not to be on camera. These options make it easier to fit therapy into a busy life while still using evidence-based approaches.