Donna Hendricks , BACP, NCPS

Donna Hendricks is a counsellor with 12 years' experience working across voluntary, private and NHS settings in the United Kingdom. She holds a degree in Counselling and a Masters in Cognitive Behavioural Psychotherapy. Donna is registered with the British Association for Counselling and Psychotherapy (BACP) and with the National Counselling and Psychotherapy Society (NCPS).

Her main way of working draws on person-centred values. She starts from the view that clients are the experts on their own lives. Sessions aim to offer an accepting, respectful space where people can talk about what has happened to them and how it affects them now.

Donna also uses cognitive behavioural methods to help people spot and change unhelpful thinking and behaviour patterns. She applies practical strategies for stress, anxiety, depression, panic and obsessive thoughts, alongside approaches that address trauma, grief and loss.

She draws on acceptance and commitment ideas to help people clarify what matters to them and take steps towards those values. Dialectical skills are used when emotion regulation and distress tolerance are needed, while solution-focused work supports short-term goal setting and practical change.

Donna commonly supports people with women's issues such as body image, parenting strain and life transitions, and also works with concerns including bipolar, ADHD, relationship problems, eating difficulties and grief. She aims to listen without judgement and to help people gain clearer perspective and more workable coping strategies.

Approaches that translate well to online therapy

Donna uses cognitive behavioural therapy to help people spot links between thoughts, feelings and actions and to try small experiments that change unhelpful patterns. This approach is useful for anxiety, depression, panic and obsessive thinking because it focuses on practical steps and clear skills.

She also works from a person-centred angle which prioritises listening, empathy and the client's own knowledge about their life. That approach supports people who need to feel heard and to make sense of painful events such as trauma and loss.

Acceptance and commitment therapy is another tool she draws on to help people identify what matters to them and take manageable steps towards those values, even when strong emotions are present.

Finding the right mix of approaches is part of the work. The therapist will talk with the client about goals, preferences and how they respond to different techniques. Together they decide what to focus on and adjust the plan as progress is made.

Online sessions are offered by video call, phone, live chat or text-based messaging to give flexibility. Video calls allow face-to-face conversation and shared visual material, phone sessions can fit easily into a lunch break, live chat can suit shorter check-ins, and messaging supports ongoing reflection between meetings. These options help people fit therapy around work, family and everyday life.