Florbela Santos , BACP

Florbela Santos is a counsellor who works in a warm, respectful way. She uses what a person brings to the room to guide sessions, tailoring conversation and practical steps to each person's needs. She has 13 years of experience working with people in the United Kingdom.

Florbela focuses on common but painful issues such as stress, anxiety, depression and trauma and abuse. She also supports people dealing with relationship strain, family conflict, addictions, grief and intimacy-related concerns. Her practice includes work on body image, self-esteem, codependency and eating or sleeping problems.

Her approach is collaborative and down-to-earth. Sessions aim to help people understand patterns, try new ways of coping, and practise skills that fit daily life. She respects different backgrounds and adapts the pace to each person's comfort level.

Florbela is registered with the British Association for Counselling and Psychotherapy, BACP. She offers sessions in English and accepts clients from outside the UK. Therapy is available in a range of online formats to suit different schedules and needs.

To begin, people complete a short matching questionnaire and schedule according to the therapist's availability. The intake process is simple and designed to help match goals and practical arrangements before the first session.

Therapeutic approaches for online counselling

Client-Centred Therapy focuses on a respectful, non-judgemental conversation that follows what matters most to the person. It helps when someone wants to be heard, understood, and to find their own solutions to problems. Mindfulness Therapy uses simple attention and breathing practices to reduce reactivity and relieve constant worrying, which can be useful for anxiety, stress and sleep difficulties.

Finding the right approach is part of the work together. The counsellor will talk with the person about goals, symptoms and life demands and then suggest ways to proceed. This is a collaborative process and adjustments are made as needs or preferences change.

Online sessions are offered by video calls, phone, live chat or text-based messaging to make therapy more flexible. Video is useful for a fuller, face-to-face style of conversation. Phone sessions can work when bandwidth is low or a quieter check-in is needed. Live chat and text let people fit short conversations into a busy day or pause and return to a message thread. These options make it easier to access consistent support around work, family and other commitments.