Hayley Matthews , BACP, NCPS

Hayley Matthews is a counsellor who helps people facing stress, anxiety, depression and relationship worries. She works with individuals dealing with grief, addiction, self-esteem issues and life transitions. Hayley offers straightforward support for practical problems and emotional struggles. She provides sessions by video, phone, chat or messaging across the United Kingdom.

Hayley uses a person-centred way of working to help people make sense of difficult experiences. That means she listens closely, reflects what she hears and helps clients follow their own priorities. She also draws on cognitive behavioural therapy, attachment-based ideas and mindfulness to offer simple tools for day-to-day coping.

Her practice is informed by five years of experience in mental health and the care sector. Hayley has worked with people affected by trauma, bereavement, work stress, social anxiety and problems with confidence. She combines a warm, non-judgemental style with practical steps that can be tried between sessions.

Hayley is listed with the British Association for Counselling and Psychotherapy, BACP, and with NCPS. She receives regular clinical supervision and carries professional insurance. These arrangements support the ethical and professional side of her work.

People who start with Hayley usually begin by talking about what matters most to them now. Sessions can include talking, reflective exercises, journaling or simple behavioural tasks. The focus is on small, realistic changes that fit each person’s life.

How Hayley uses therapy approaches online

Hayley blends person-centred listening with practical methods to help people online. Client-centred work focuses on the person’s own goals and experiences, offering empathy and genuine feedback to build trust and clarity. Cognitive behavioural therapy, or CBT, helps identify unhelpful thoughts and patterns and introduces small experiments or tasks to change feelings and behaviour.

Choosing an approach is a collaborative process. Hayley will talk through what matters to you, try different ways of working and adjust plans based on your needs and preferences. The aim is to find methods that feel useful and realistic for your life.

Online therapy offers flexibility for busy schedules. Video calls recreate face-to-face conversations, phone sessions work when bandwidth is limited, and live chat or text-based messaging suit shorter check-ins or days when typing feels easier. These options make it simpler to fit counselling around work, childcare and other commitments while still using the same therapeutic tools.