Helen Pool , BACP

Helen Pool welcomes people who feel stuck, exhausted or unsure how to change long-standing patterns. She writes plainly and listens closely, helping people name what is happening and notice small steps forward. Helen is based in the United Kingdom and works with adults and young people aged 11 and up.

Helen came to counselling after working in engineering and project management. She knows the pressure of demanding jobs and the toll stress can take on relationships and self-worth. Her own experience with people-pleasing and abandonment issues shaped why she does this work and how she sits with clients.

Across eight years of practice she has supported people with anxiety, trauma and abuse, addiction, grief, parenting worries and career concerns. Her approach is flexible; she draws on attachment work, cognitive behavioural ideas, emotionally focused methods, existential thinking and client-centred ways of relating to people.

Sessions are practical and conversational. Helen helps people spot the patterns that cause pain and tests simple changes in thinking or behaviour. She balances warmth with gentle challenge so clearer choices can emerge.

She holds BACP accreditation, a postgraduate diploma from Leeds Beckett University, and a diploma in hypnotherapy. Helen offers sessions by video, phone, live chat and text messaging, and she works with international clients as well as people in the UK.

How Helen's approaches translate to online therapy

Attachment-Based Therapy looks at how early bonds shape today's relationships and emotional reactions. Online work can help people notice patterns in how they connect and try different ways of relating in real time. Client-Centred Therapy puts the person's experience at the centre and offers acceptance and attentive listening; that approach helps people feel heard and understood during phone or video conversations.

Choosing the right approach is part of the process. Helen works collaboratively to decide which methods suit a person's needs and goals. She will discuss options, try things out, and shift course when something is not helpful so the work fits the client's preferences.

Online sessions make it easier to fit therapy into busy lives. Video calls allow face-to-face connection, phone sessions can be simpler when bandwidth is limited, and text-based messaging or live chat offer shorter check-ins or a way to reflect between meetings. These options give more flexibility for people juggling work, childcare or travel while still keeping therapy consistent.