Iwen Chen , BACP

Iwen Chen is a counsellor who draws on six years of clinical experience and registration with the British Association for Counselling and Psychotherapy (BACP). She combines a person-centred attitude with practical methods to help people manage stress, anxiety and low mood. She meets people in clear, everyday language and aims to make sessions feel straightforward and useful from the start.

Having lived and worked in several countries, she is comfortable talking about life changes that come with moving, cultural shifts or new roles. That background informs how she listens to concerns about relationships, family tensions and immigration matters. She also supports people dealing with body image, caregiver strain, cancer-related issues and feelings of emptiness.

Her day-to-day approach puts the person at the centre. Sessions focus on what matters most to the individual and use Cognitive Behavioural Therapy tools when helpful. Solution-focused ideas are used to spot small, practical steps that can bring quick relief.

People who want a calm, non-judgemental tone often find this style helpful. She speaks English and Mandarin and works with adults facing midlife transitions, relationship problems or the pressures of modern family life. The work aims to build clearer thinking and steadier coping rather than promising instant fixes.

If someone wants to begin, the process starts with a short matching questionnaire and scheduling a time that fits. Sessions are offered through video calls, phone, live chat or text-based messaging to suit different needs.

How her approaches work in online therapy

Client-Centred Therapy is about placing the person's experience at the heart of sessions. The counsellor listens closely, reflects what she hears and helps people find their own solutions. This approach is useful for building trust and exploring relationship or family concerns.

Cognitive Behavioural Therapy, or CBT, looks at the link between thoughts, feelings and actions. It uses straightforward exercises to reduce anxiety, manage low mood and tackle unhelpful thinking patterns. Solution-Focused Therapy concentrates on small practical steps and clear goals to create change in a relatively short time.

Choosing the right approach is a shared process. The counsellor will talk with each person about their goals and preferences, then adapt methods as the work progresses. That way the plan stays practical and responsive to what actually helps.

Online sessions are available by video call, phone, live chat or text-based messaging to fit different lifestyles. Video calls are good for face-to-face discussion, phone sessions work well when bandwidth is limited, chat is handy for shorter check-ins, and messaging lets people write between meetings. These options make it easier to fit therapy around work, family and travel commitments.