Jen (Jennifer) Luby , BACP

Jen Luby is a counsellor who helps people manage stress, anxiety, relationship strain, grief and depression. She also supports people facing trauma and abuse, parenting and career worries, LGBT concerns and the practical toll of caregiving or compassion fatigue. Jen aims to create an accepting space where clients can talk things through at their own pace.

Jen uses a person-centred, relational and trauma-informed way of working. That means conversations focus on what matters to the person in front of her. Sessions are collaborative - clients set the pace and the topics, while Jen offers questions, reflections and gentle challenge.

She has experience supporting people who are neurodivergent, including autistic people and those with ADHD, and she is committed to working respectfully with clients from LGBTQ+ communities. Her approach tries to recognise how identity, background and life experience shape wellbeing.

Jen completed counselling training at the University of Cumbria, earned a First-Class Honours degree at the University of Central Lancashire, and a Postgraduate Diploma with Merit from the University of Leeds. She is a BACP member, which is recorded as BACP.

In sessions Jen stays alongside people while they make sense of difficult feelings and practical problems. She uses supervision and ongoing learning to keep her practice thoughtful and ethical. Her style is calm, down-to-earth and focused on helping people find clearer ways forward.

People can expect straightforward conversations about coping, boundaries, communication and practical next steps. The aim is clearer thinking and more confidence in making changes that fit each person’s life.

How therapeutic approaches translate to online care

Jen works from person-centred, relational and trauma-informed perspectives. Person-centred work focuses on listening and building an understanding of what matters to the individual, helping people reflect and choose next steps. A relational approach pays attention to how relationships and patterns shape feelings and behaviour, which can help with communication problems and repeated difficulties. Trauma-informed care means sessions recognise the impact of past harm and adapt pace and responses so the person feels safer while they process hard experiences.

Finding the right approach is a collaborative process. The therapist will discuss goals, try methods that fit the person's needs and adapt as therapy progresses. Together they decide what feels most helpful, reviewing what works and changing course when needed.

Online therapy offers practical flexibility. Video calls recreate face-to-face conversation and suit deeper discussions. Phone sessions can be easier when bandwidth is variable or when someone prefers not to be on camera. Live chat and text messaging let people check in between sessions or use shorter, more frequent exchanges. These options make it easier to fit counselling around work, caring duties and other commitments while keeping the focus on what's useful for the person.