Joanna Lum Wai , NCPS

Joanna Lum Wai is a counsellor practising in the United Kingdom with nine years of professional experience and an NCPS credential. She focuses on common concerns such as stress, anxiety, trauma and abuse, low self-esteem, and coping with life changes. Joanna writes plainly and aims to make the first steps into therapy feel manageable for people who are uncertain or worried.

She treats conversations as a space for clear, respectful listening. Joanna adapts sessions to fit each person's needs and pace rather than following one fixed method. She encourages practical steps alongside emotional reflection to help people move forward.

Joanna draws from several therapeutic approaches to match what a person needs in the moment. This includes client-centred work to prioritise the person's perspective, cognitive behavioural tools to address unhelpful thoughts and behaviours, and EMDR approaches for people with trauma histories. She also uses emotionally-focused and psychodynamic ideas when useful.

People contact Joanna for a wide range of concerns beyond the most common issues. These include relationship and intimacy-related problems, grief, career worries, sleeping or eating difficulties, compassion fatigue, ADHD, and stress linked to caregiving or ageing.

Sessions are offered in English and available online by video call, phone, live chat or text-based messaging. Joanna will co-create a plan and adjust it as progress is made. The practical aim is clearer thinking, steadier moods, and more manageable everyday routines.

How Joanna's approaches translate to online therapy

Client-Centred Therapy focuses on understanding the person's experience and following their lead in sessions. It helps when someone needs a listening space and wants to explore feelings at their own pace. Cognitive Behavioural Therapy, or CBT, looks at patterns of thought and behaviour and uses practical exercises to change them; it often helps with anxiety, low mood and stress.

Joanna will work together with each person to choose or blend approaches that fit their goals. That decision is collaborative - she will suggest options, explain why they might help, and adjust the plan as progress is seen. Finding the right mix of techniques is part of the therapy process rather than a one-time choice.

Online sessions can be held by video call, phone, live chat or text-based messaging. Video calls are useful when verbal and visual cues matter, phone sessions can work well with lower bandwidth or when being off-camera is easier, live chat suits short check-ins, and messaging supports ongoing reflection between sessions. These formats offer flexibility for different routines, work patterns and life demands, while letting therapists use the same core approaches in a way that fits each person's life.