Joanne Airey , BACP

Joanne Airey is a counsellor who helps people who want to feel less anxious, communicate better, or make changes in their life. She offers straightforward support for stress, low mood, relationship worries, grief and self-esteem problems. Joanne works with adults across a range of concerns and uses clear, practical conversations to identify what matters most to each person.

She has been practising for 10 years and is a member of the British Association of Counsellors and Psychotherapists (BACP). Her experience includes work in hospices, private practice, schools and universities. That background means she is used to different life stages and difficult situations, and to offering sessions by phone and online.

Joanne mainly uses a client-centred approach that focuses on the person’s own goals and experience. She also draws on solution-focused ideas to set small, achievable steps. Sessions are calm and non-judgemental, with time to listen and try new ways of coping.

People come to Joanne for a wide range of issues, including anxiety, depression, trauma and abuse, addictions, parenting strain and compassion fatigue. She also supports people coping with chronic illness, bereavement, relationship and intimacy concerns, and career change.

Practical arrangements can include video calls, phone sessions, live chat or text messaging, depending on what suits the person. Joanne works in English and offers services within the United Kingdom.

Approaches online: person-centred and solution-focused care

Joanne uses client-centred counselling which puts the person’s experience and goals at the heart of sessions. This approach involves listening without judgement, reflecting what matters to the client, and helping them find their own pace for change. It can be helpful for anxiety, low mood, grief and relationship concerns.

She also draws on solution-focused ideas that concentrate on small, achievable steps. This method looks for strengths and past successes and builds short-term goals to create forward momentum. It can suit people who want practical ways to manage stress, improve communication or solve specific problems.

Finding the right approach is part of the work. Joanne will talk with the client about goals and preferences and together they will decide which methods fit best. That collaborative process means the plan can change as progress is made.

Online therapy offers flexibility across several formats. Video calls allow face-to-face conversation when visual cues matter. Phone sessions work well when bandwidth is limited or when a quieter check-in is needed. Live chat and text messaging provide brief, timely support and can fit into busy days or suit people who prefer writing. These options make it easier to access therapy around work, caregiving or other commitments, while keeping sessions focused on practical steps and supportive listening.