Juliette Hayden , BACP

Juliette Hayden is a BACP counsellor with 15 years of professional experience. She trained originally as a nurse and later completed a BSc (Hons) Degree in Therapeutic Counselling. Juliette brings that combined healthcare and counselling background to her work with people managing stress, anxiety, grief and the effects of trauma and abuse.

She has practical experience supporting people with chronic pain, long-term illness and the impact these have on daily life and relationships. Personal experience as a parent of autistic children also informs her understanding of the challenges faced by carers of autistic young people. Juliette volunteers with local charities that help survivors of sexual trauma and domestic abuse, and she offers hospice support for people with terminal diagnoses and their loved ones.

Juliette uses an integrative approach so sessions are shaped around what a person needs. She draws on attachment-based ideas to look at early relationship patterns, client-centred listening to follow a person’s lead, and cognitive behavioural techniques to work on thoughts and behaviours. Mindfulness and existential perspectives are also part of her toolkit when they fit the client’s goals.

Her style is straightforward and compassionate. She aims to create a non-judgemental space where people can talk about painful memories, manage symptoms of depression or anxiety, and build practical coping skills. Juliette also supports people dealing with relationship and intimacy issues, parenting stress, sleep and eating difficulties, and anger.

Sessions focus on clear, manageable steps alongside listening and reflection. Juliette helps people explore what they most want to change, develops techniques to try between sessions, and reviews progress so the work stays relevant to each person’s life.

Approaches you can use in online therapy

Juliette often brings together attachment-based ideas and cognitive behavioural techniques in her online work. Attachment-based therapy looks at patterns formed in early relationships and how those influence current reactions and intimacy. It can help people understand why they relate to others the way they do and reduce repeated conflicts.

Cognitive behavioural therapy, or CBT, focuses on how thoughts, feelings and behaviours interact. It offers practical tools to test unhelpful thoughts, try new behaviours and reduce anxiety or low mood through step-by-step practice between sessions.

Choosing the right approach is a collaborative process. Juliette will talk through options with each person, consider goals and preferences, and decide together which methods to try. She adapts the plan over time so the work stays relevant and practical.

Online formats include video calls, phone sessions, live chat and text-based messaging. Video calls allow face-to-face conversations and shared exercises. Phone sessions are useful when bandwidth is low or a shorter check-in is needed. Live chat and messaging suit people who prefer writing, need brief support between sessions, or like to reflect in their own time. These options make it easier to fit therapy around work, family and medical commitments while keeping the focus on progress and usable skills.