Lisa Kelley , BACP

Lisa Kelley is a BACP counsellor with 20 years of professional experience in the United Kingdom. She focuses on helping people who feel overwhelmed by stress, anxiety, low mood or low self-esteem. She also supports those dealing with loss, trauma, addictions and relationship or intimacy-related concerns. Her approach is warm and respectful. She adapts conversations to each person and works at a pace that suits them. Sessions aim to clarify what matters most and build practical steps the client can try between meetings. Over two decades she has supported people through major life changes, chronic health challenges and the strains of caregiving. She has worked with concerns such as ADHD, bipolar mood issues, sleep and eating problems, and compassion fatigue. Lisa also offers help around identity and sexuality issues, including LGBT matters, and less common topics such as kink and alternative sex culture. Clients can expect straightforward conversation and a focus on what they want to change. The work often covers coping skills, ways to manage strong emotions, and rebuilding confidence after difficult experiences. Lisa treats every person with sensitivity and without judgment. Her practice includes practical planning and regular review of progress. She encourages people to notice small shifts and to try exercises between sessions. The aim is to help clients feel more in control and to move toward clearer goals.

How client-centred work adapts to online therapy

Client-Centred Therapy focuses on the person’s experience and on building a trusting therapeutic relationship. In practice this means the counsellor listens carefully, reflects what the person says and helps them clarify what matters most. This approach can help with anxiety, low self-esteem, grief and relationship concerns. Finding the right approach is part of the journey and will be decided together. The therapist will discuss what is helpful, try different ways of working and adjust the plan based on a client's goals and preferences. This collaborative process helps ensure the style of therapy fits the person's needs. Online sessions are offered by video calls, phone, live chat or text-based messaging to suit different routines and comfort levels. Video calls give face-to-face contact for deeper conversation, phone sessions can require less bandwidth and fit into a short break, chat sessions work well for quick check-ins, and messaging lets people write when it suits them. These options make therapy more flexible for those juggling work, family or health constraints.