Lucy Caplan , BACP

Lucy Caplan is a counsellor with 17 years of experience who helps people address a wide range of concerns. She supports people dealing with anxiety, depression, relationship strain, parenting pressures, grief and loss, addictions, trauma and stress. Lucy also works with issues such as workplace difficulties, eating and sleeping problems, and the particular pressures that many women face.

She trained as a counsellor in 2007 and is a member of the British Association for Counselling and Psychotherapy, BACP. Over nearly two decades she has worked across many settings and with many different problems, so she is used to responding to complex situations and sudden life changes.

Lucy describes her approach as integrative, which means she draws on several ways of working to match what each person needs. She is client-centred, which puts the person and their priorities at the heart of the work. She also keeps a solution-focused outlook to help people make practical changes.

Sessions can be short-term, time-limited or longer term depending on what someone wants to achieve. She offers telephone and video sessions, and can work with people in the United Kingdom and internationally. English is the language used for sessions.

People who meet with Lucy can expect a warm, non-judgemental atmosphere and a steady focus on the goals they bring. She aims to create a space where someone can talk through what’s happening and try out realistic steps towards feeling better.

How approaches translate to online therapy

Client-Centred Therapy puts the person's concerns first and focuses on understanding their experience. In practice this means the counsellor listens closely, reflects what they hear and follows the topics the person wants to explore, which can help with emotional issues like grief, relationship strain or low self-esteem.

Cognitive Behavioural Therapy, or CBT, looks at the connections between thoughts, feelings and behaviours. It uses practical exercises and small experiments to test unhelpful thinking and to build coping skills, which is useful for anxiety, low mood and stress management.

Finding the right approach is part of the work. Lucy will talk with each person about their needs, goals and preferences and agree together which methods to try. That collaborative decision can change over time as progress is reviewed.

Online sessions are offered by video call and phone, which make it easier to fit therapy around work, childcare or travel. Video calls let people use visual cues and body language, while phone sessions need less bandwidth and can feel simpler for short check-ins. Live chat or text-based messaging can be used for brief messages, reflections or ongoing support between sessions, offering flexibility for different rhythms of life. Registered professionals use these formats to make therapy more accessible and to suit individual circumstances.