Lucy Palmer , BACP

Lucy Palmer is a counsellor based in Scotland who works in a person-centred way and welcomes LGBT clients. She introduces herself with warmth and a calm presence. She aims to provide a steady space for people who feel overwhelmed by change, loss, or day-to-day pressures.

She focuses on practical listening and reflection rather than quick fixes. Sessions explore identity, grief, anxiety, depression, relationships and stress. The goal is to help people reconnect with their own strengths and then carry that learning beyond the room.

Lucy trained to a Higher National Diploma level in counselling and holds BACP registration. She has three years of professional experience, including time as a listening service volunteer and as an online peer supporter. That background informs how she shapes sessions and responds to immediate concerns.

Her approach is built around the therapeutic relationship. She uses elements from humanistic, cognitive behavioural, psychodynamic and pluralistic work to tailor sessions to each person. In practice this means she listens first, then offers reflections, practical tools or different perspectives when they seem helpful.

Lucy offers online formats - video, phone and messaging - and runs live sessions on Tuesdays. She understands starting counselling can feel daunting and aims to be non-judgemental and approachable throughout the process.

How Lucy’s Person-Centred Approach Works Online

Lucy uses Client-Centred Therapy as a foundation, which means sessions focus on listening, empathy and supporting each person to find their own answers. This approach is useful for concerns like low self-esteem, grief, identity and general stress because it encourages people to explore their feelings at their own pace.

She also draws on humanistic and brief cognitive-behavioural ideas when they suit a person’s needs. These additions can bring practical strategies for sleep, anxiety or coping with life changes while keeping the therapeutic relationship central.

Finding the right approach is collaborative. The therapist will work with people to decide which methods feel most useful based on their goals and preferences. That process can shift over time as needs change, and sessions are adjusted accordingly.

Online work is offered by video call, phone, live chat or text-based messaging, giving flexibility for different situations. Video suits conversations that benefit from face-to-face interaction, phone works well when video is difficult or bandwidth is limited, and messaging or live chat can be useful for shorter check-ins or when typing feels easier. These options help fit counselling around work, caregiving and daily life by removing travel and offering different ways to connect.