Masamba Juster , BACP

Masamba Juster uses practical, person-centred methods to help people manage stress, anxiety, trauma and grief. She is a BACP counsellor with ten years of experience working in the United Kingdom. Masamba aims to create a calm, respectful space where people can talk about what is most worrying them.

She adapts sessions to the individual rather than following a fixed formula. Conversations focus on what is happening now and on small, achievable changes that can ease distress. Masamba draws on approaches such as cognitive behavioural ideas, acceptance and commitment thinking, attachment-informed work and emotionally focused methods to suit each person's needs.

People come to Masamba with a wide range of concerns. These include depression, coping with life changes, relationship and intimacy-related issues, parenting stress, addictions, sleeping and eating difficulties, career worries and compassion fatigue. She also supports people dealing with loss, abandonment, adoption and blended family issues, chronic illness, and body image or self-esteem struggles.

Her style is straightforward and warm. Sessions are conversational and practical, with time spent clarifying goals and trying out new ways of coping. Masamba encourages steady, manageable steps rather than sudden overhaul.

For those who prefer to work remotely, Masamba offers a range of online session types. To begin, users complete a short matching questionnaire and can then schedule sessions according to availability.

Approaches you can use in online counselling

Masamba often combines cognitive behavioural therapy and acceptance and commitment therapy in online sessions. Cognitive behavioural therapy focuses on identifying unhelpful thoughts and testing them with simple behavioural experiments, which can help with anxiety, depression and sleeping or eating concerns. Acceptance and commitment therapy encourages noticing difficult feelings and taking values-led action, which can aid coping with grief, long-term stress and addictive patterns.

She approaches therapy collaboratively, so finding the right method is part of the work together. The therapist will discuss goals, try different techniques and adapt the approach to your needs and preferences. That way the plan evolves from what actually helps you rather than a fixed protocol.

Online therapy is offered by video calls, phone sessions, live chat or text-based messaging. Video calls let you see facial cues and use worksheets, phone sessions work well if bandwidth is limited, live chat is convenient for shorter check-ins, and messaging supports ongoing reflection between sessions. These options give flexibility to fit sessions around work, family and travel while keeping a steady therapeutic routine.