Nicola Juffs , NCPS

Nicola Juffs is a counsellor who helps people with stress, anxiety, grief, low self-esteem and coping with life changes. She sees issues around depression, lack of motivation and women's issues among other concerns. Nicola explains therapy in straightforward terms and aims to make the first step easier for anyone feeling unsure about asking for help.

Nicola trained as a Humanistic Counsellor and uses a person-focused way of working. She creates an open space for people to talk about their thoughts and feelings without judgement. Sessions tend to be conversational and directed by what the client needs in the moment.

Her background includes roles in the homeless sector, mental health services and women's services, and she has worked in private practice and with employee assistance programmes. That experience shaped her practical approach to everyday problems such as workplace stress, communication difficulties and feeling isolated.

Nicola draws on Client-Centred Therapy and Solution-Focused Therapy to help clients set realistic goals and notice what changes are already happening. She supports people to build confidence, manage anxiety and work through grief at a pace that suits them.

Clients can expect clear, simple steps between sessions and help to focus on practical next moves. Nicola speaks English and offers sessions using a range of online formats to fit different routines and needs.

How her approaches translate to online therapy

Nicola uses Client-Centred Therapy and Solution-Focused Therapy in online work. Client-Centred Therapy focuses on listening, acceptance and following what matters most to the person, which helps when someone needs a calm space to talk through anxiety or grief. Solution-Focused Therapy concentrates on small, practical steps and identifying what is already working, which suits people aiming to make quick, manageable changes.

Choosing an approach is a joint process. Nicola will discuss goals, preferences and what has helped before, then try ways of working that fit the person. She adapts methods as progress is made so the plan stays useful and realistic.

Online therapy here uses video calls, phone sessions, live chat and text-based messaging. Video lets people speak face to face and use visual cues, while phone sessions can work when bandwidth is limited or a shorter check-in is needed. Live chat and text messaging suit people who prefer writing, want brief check-ins or need more flexibility around their day. These options make it easier to build therapy into a busy life and to keep momentum between sessions.