Paulette Shelley , BACP

Paulette Shelley is a BACP counsellor who helps people facing relationship problems, trauma and abuse, anger, low self-esteem and depression. She offers online work and aims to create a calm, respectful space where people can talk through difficult feelings and events. Paulette uses straightforward language and practical listening to make it easier to begin talking about what matters most.

She describes her main approach as client-centred therapy. That means sessions focus on the person’s experience and pace, with the counsellor following what the client brings. Paulette also uses cognitive behavioural therapy, which helps identify unhelpful thoughts and try small, concrete changes to feel better.

Her work covers a broad range of concerns beyond the headline issues, including attachment difficulties, grief related to cancer, control issues, domestic violence, addiction, guilt and shame, hoarding, isolation, obsessive-compulsive patterns, panic attacks, self-harm, self-love and sexual assault and abuse. She can support people wanting to understand patterns and find practical steps forward.

Sessions can be short-term or longer-term depending on what the person wants to focus on. Paulette prefers a collaborative style - people set the goals and she helps them explore options and make changes. She does not give direct advice but helps clients discover what feels right for them.

Paulette has three years of professional experience and works from the United Kingdom. She offers work in English and accepts people living outside the UK for online sessions. If someone is ready to begin, they complete a short matching questionnaire and arrange sessions to suit their schedule.

How Paulette's approaches work online

Paulette uses client-centred therapy to prioritise the person's experience. In this approach the counsellor listens closely, follows the client's pace and helps them find their own answers. It can be helpful for people who need a supportive, non-directive space to talk about feelings and relationships.

She also uses cognitive behavioural therapy, which breaks problems into thoughts, feelings and actions. CBT looks for unhelpful thinking patterns and tests small practical changes. This approach can suit people dealing with low mood, anxiety, panic or repetitive worries.

Choosing the right way of working is a shared process. Paulette discusses goals and preferences with each person and adapts methods as the work progresses. She aims to balance listening with practical steps so the therapeutic plan feels right for the individual's needs.

Online sessions are offered by video call, phone, live chat or text-based messaging to make accessing therapy easier. Video allows face-to-face conversation, phone can be used when bandwidth is limited, live chat is good for shorter check-ins and messaging suits day-to-day reflection. These options make it simpler to fit therapy around work, travel or caring responsibilities while keeping continuity of support.