Ruth Frances , BACP

Ruth Frances is a BACP counsellor with five years' experience supporting people through loss, long-term health challenges and common mental health struggles. She offers one-to-one work that can be short term or longer term depending on what someone needs. Ruth aims to create a warm, non-judgemental space where people can say things that feel difficult to share with others.

She has worked with bereavement services and cancer support organisations, and has completed continuing professional development with those groups. That experience informs her approach when someone is coping with grief, illness, or life changes. Ruth also helps people with anxiety, depression, stress and relationship concerns.

Ruth uses person-centred principles which focus on listening and understanding the person’s perspective. She also draws on attachment-based ideas to look at how past relationships affect current patterns. Cognitive behavioural techniques and mindfulness are used when practical steps or coping skills are useful.

Sessions can include talking through difficult memories, developing strategies for day-to-day challenges, and practising simple mindfulness exercises. Ruth keeps the pace set by the person she is working with and discusses goals together so therapy feels relevant and realistic.

She works in English and offers online sessions in the United Kingdom. People join by completing a short matching questionnaire and arranging sessions through the platform. Costs vary with location and appointments are organised by subscription, which can be cancelled at any time.

Approaches you can use online with a counsellor

Ruth blends person-centred work with attachment-based and cognitive behavioural elements to support people in online sessions. Person-centred counselling focuses on being heard and understood, giving the person space to lead the conversation and explore what matters most. Attachment-based ideas look at how early relationship patterns affect current reactions and relationship difficulties, which can help when intimacy or recurring conflict is a concern. Cognitive behavioural techniques add practical steps for changing unhelpful thoughts and behaviours and are useful for anxiety, low mood and sleep problems.

Finding the right approach is part of the work. Ruth will talk through goals, preferences and what feels most helpful, and then try approaches together. That collaborative process means the plan can change as progress is made or new needs appear.

Online therapy offers flexibility in how people meet. Video calls allow face-to-face conversation when a fuller discussion is needed. Phone sessions can be easier when bandwidth is limited or a person prefers not to use video. Live chat and text-based messaging suit shorter check-ins, written reflection or when day-to-day support between longer sessions is helpful. These options make it easier to fit therapy around work, caring responsibilities and other commitments.