Susan Jenner , BACP

Susan Jenner works with people who are feeling overwhelmed by stress, anxiety, grief or life changes. She supports those coping with trauma, relationship and intimacy concerns, addiction and low self-esteem. She is based in the United Kingdom and brings a calm, down-to-earth style to sessions.

Susan uses straightforward, practical conversations to help people make sense of what they are facing. She listens with a non-judgemental stance and helps clients identify small, achievable steps towards feeling better. The work is collaborative so people keep control over their goals and pace.

Her background includes charity counselling, university student services and private practice. Over 16 years she has supported people with sleep and eating problems, motivation and confidence, carers' stress, chronic illness and adjustment after loss. She also has experience with issues linked to adoption and foster care, ageing, autism, and domestic violence.

Therapeutic methods she draws on include cognitive behavioural techniques, Acceptance and Commitment Therapy, attachment-informed ways of working, mindfulness and a client-centred approach. These are adapted to each person rather than applied in a fixed way. Sessions focus on practical skills, noticing patterns, and finding values-based actions that fit everyday life.

Susan encourages people to bring what matters to them into sessions. She helps clients work through immediate difficulties while also building resilience for future challenges. The aim is to leave therapy with clearer choices and more confidence to use them.

How Susan brings therapy online with practical approaches

Acceptance and Commitment Therapy (ACT) helps people notice unhelpful thoughts without getting caught up in them, then choose actions that match their values. It can be useful for anxiety, low mood and coping with life transitions.

Cognitive Behavioural Therapy (CBT) focuses on identifying patterns of thought and behaviour that keep problems going and practising new ways of responding. It often suits work on sleep, worry, low mood and unhelpful habits.

Client-centred work gives people space to be heard and to explore what matters to them while the counsellor follows their lead. This approach can help build confidence and clarity before trying new strategies.

Finding the right mix is part of the process. Susan will work together with each person to decide which approaches feel most useful. Goals, preferences and practical needs guide the plan and are reviewed as therapy progresses.

Online sessions are offered by video call, phone, live chat or text-based messaging to provide flexibility. Video is close to a face-to-face conversation, phone can be easier when bandwidth is low, live chat suits shorter check-ins and messaging works for ongoing reflection between sessions. These options help people fit therapy around work, caregiving and other commitments.