Susan Pollard , NCPS

Susan Pollard is a registered therapeutic counsellor with seven years of experience. She offers calm, practical support aimed at helping people make thoughtful choices and move forward in their lives. Her work centres on respectful partnership and plain conversation rather than technical jargon.

She uses a client-centred style that treats the person as the expert in their own life. Sessions are non-directive and empathetic, with an emphasis on the present moment. Past events are acknowledged as they come up, especially when they affect reactions today.

Susan helps people look at beliefs about themselves and the world. This can include examining self-worth, body image, and feelings of isolation. She also addresses practical stresses such as work pressure, career worries, caregiver strain and ageing concerns.

A range of emotional and life difficulties are part of her practice, including anxiety, depression, grief, trauma and addiction-related problems. Relationship and intimacy-related issues are also included among the concerns she supports people with. Cultural background and multicultural concerns are taken into account when relevant.

Sessions are offered in English and delivered online by video call, phone, live chat or text messaging. Susan works from the United Kingdom and uses a subscription model that can be cancelled at any time. To begin, people complete a short matching questionnaire and schedule according to therapist availability.

How client-centred and mindfulness approaches work online

Client-Centred Therapy focuses on listening with respect and helping people lead the conversation. The counsellor offers empathy and a non-directive stance so the client can clarify their own goals and choices; this approach often helps with self-esteem, family-of-origin issues and relationship questions.

Mindfulness Therapy teaches simple attention and breathing skills to reduce reactivity. These practices help people notice thoughts and sensations without being overwhelmed, which can be useful for anxiety, stress and anger management.

Finding the right approach is part of the work itself. The counsellor will collaborate with the client to test what feels helpful and adjust methods to match goals and preferences. This is an ongoing conversation rather than a fixed prescription.

Online therapy is offered through video calls, phone sessions, live chat and text messaging to suit different needs. Video lets people use visual cues and more direct conversation. Phone sessions can be easier when bandwidth is limited or for shorter check-ins. Live chat and text messaging allow brief, flexible contact during busy schedules or when written reflection helps. These options make it simpler to fit counselling around work, caregiving duties or mobility limitations and support continuity of care with registered or accredited professionals.