Vickie Wai Hay Chan , BACP

Vickie Wai Hay Chan brings nearly two decades of counselling experience to her work in the United Kingdom. She moved from Hong Kong in 2022 and offers sessions in English, Cantonese and Mandarin. Vickie holds a BACP credential from the British Association for Counselling and Psychotherapy and a Master’s degree in Counselling earned in 2006. She describes herself as a full-time counsellor and sex therapist and has a long history supporting people with mental health and relationship concerns.

Before relocating, Vickie spent many years working in hospitals and social service settings in Hong Kong. She also has extensive experience in employee assistance programme settings, helping people manage work stress, crisis situations, and sexual health concerns. That background means she is used to short-term and practical work as well as longer conversations about life changes.

Her style draws on family therapy ideas and humanistic ways of working. Sessions focus on listening, helping people notice their own strengths, and finding steps they can use day to day. She often addresses attachment and communication problems alongside relationship and intimacy worries.

Many clients come to Vickie for help with anxiety, depression, grief, parenting strain, body image and women’s issues. She also supports people facing multicultural challenges, postpartum difficulties, and career-related stress.

Vickie works collaboratively to help clients find clear ways forward. She encourages exploration of inner resources and practical coping skills so people can manage change and build self-compassion.

Her practice offers online sessions by video, phone, live chat or text messaging for clients in the UK and internationally.

How therapeutic approaches translate to online sessions

Client-Centred Therapy focuses on empathy, active listening and supporting a person to find their own solutions. Online sessions using this approach tend to be conversational and paced around the client’s concerns, which helps with issues like low self-esteem and life purpose.

Cognitive Behavioral Therapy, or CBT, looks at links between thoughts, feelings and actions and teaches practical tools to change unhelpful patterns. In remote work CBT can include short exercises, homework and step-by-step plans to reduce anxiety, improve sleep or manage mood problems.

Emotionally-Focused Therapy concentrates on how emotions shape relationships and connection. It helps people notice and name feelings, and it can be useful for intimacy issues, attachment worries and improving communication.

Finding the right approach is part of the process. The therapist will discuss goals, preferences and practical needs, then agree a plan together. That collaborative step makes it easier to adjust methods as things change.

Online therapy offers practical benefits for many people. Video calls let sessions feel close to face-to-face while fitting around work or childcare. Phone sessions need less bandwidth and can be easier on days when being on camera feels difficult. Live chat or text-based messaging suits shorter check-ins or ongoing support between appointments. These options give flexibility to make therapy fit daily life.